實用商務英語 客房服務

7　客房服務

你將聽到的

介紹情況

All of our rooms have phones.

撥打電話

You can make a long distance call from your room.

洗衣服務

If you have anything for the laundry, just leave it in the laundry bag in your room.

打掃房間

I'll come and clean your room immediately.

預訂時間

What time would you like me to come back?

完成工作

I promise to finish the job in half an hour.

賓館規(guī)定

We have to get the rooms ready for sale by the Front Office.

請求允許

Excuse me, madam. I am the room attendant. May I come in and clean your room now?

盡力相助

Just tell me what you need, and we can do our best to help you.

移動物品

May I move the things on your desk so that I can dust it?

檢查情況

May I come in and check the housekeeper's work?

你也許會說

約定時間

Excuse me, could you come back in one hour?

囑咐對方

I'd prefer you not to move my things.

了解情況

How soon can we have our clothes back?

職場心經(jīng)

住店期間，對于自己的一切需求都可以直接找工作人員幫忙。一般要求酒店提供服務時，應先提供房號，姓名等信息，然后與對方約定服務項目和服務時間。如問題確是需要耗時較多的工程問題，如下水管堵塞、衛(wèi)生間滲水等，可提議更換房間。

如果因為行程變化需要延房，可請服務人員查詢客房可售狀況表。電腦顯示不可延房時，可要求推薦其他類型的房間。電腦顯示可以延房，可要求對方安排行李員帶自己去新的房間。

必備的詞匯熱身

●　careful [?kε?ful] adj.小心的

●　mood [mu:d] n.心情

●　remind [ri?maind] v.提醒

●　in a mess 一片混亂

●　tidy up 整理，打掃

●　vacuum cleaner 真空吸塵器

●　turn-down service 做夜床

當需要客房服務的時候你會聽到

All of our rooms have phones.

所有的房間都有電話。

You can make a long distance call from your room.

你可以直接從您房間打長途電話。

If you have anything for the laundry, just leave it in the laundry bag in your room.

如果您有衣服要洗，只要把它放在洗衣袋里就行了。

I'll come and clean your room immediately.

我馬上來打掃您的房間。

What time would you like me to come back?

您希望我什么時候再來？

I promise to finish the job in half an hour.

我保證在半小時內(nèi)將整理工作做完。

We have to get the rooms ready for sale by the Front Office.

我們必須把房間整理好，供總臺銷售。

Excuse me, madam. I am the room attendant. May I come in and clean your room now?

打擾了，女士。我是房間服務員?，F(xiàn)在可以進來幫您打掃房間嗎？

Just tell me what you need, and we can do our best to help you.

請告訴我您有何需求，凡能做到的我們都愿效勞。

May I move the things on your desk so that I can dust it?

為了清潔書桌，我可以移動您桌子上的物品嗎？

May I come in and check the housekeeper's work?

我能進房檢查一下服務員清理房間的情況嗎？

Here is your tip .

這是給你的小費。

在英美等國家的服務性行業(yè)中，一般都有付小費的習慣。這種習俗起源于18世紀的英國，據(jù)說當時的一些酒店和理發(fā)店通常在其桌上放著一個小盒子，上面寫著To insure prompt service（保證立刻服務）。顧客若放進少許零錢，便可得到迅速而周到的服務。后來人們將to insure prompt service的第一個字母抽出來放在一起，便拼湊了一個新詞，這就是我們大家熟悉的tips—“小費”。tip這個詞既可以用作名詞（可數(shù)），也可以用作動詞，先請看幾個實例：

I gave the doorman a tip.

我給了門房小費。

Shall I leave a tip for the waiter?

我要不要給服務員小費？

Taxi drivers expect a tip.

出租車司機都希望得到小費。

付小費是英美等西方國家服務性行業(yè)中很普遍的現(xiàn)象，也是正?，F(xiàn)象。服務人員所得的小費不僅是他們的正當合法的收入，而且也是他們的重要收入來源，比如出租汽車司機就差不多有三分之一的收入來源于小費。據(jù)說美國服務行業(yè)中每年的小費收入總額高達50億美元之巨，這也從一個側面告訴我們小費在英美國家服務行業(yè)中的普遍性和重要性。

當需要客房服務的時候你會說

1．Excuse me, could you come back in one hour?

不好意思，請一小時后再過來可以嗎？

2．Can you make up my room early?

你能早一點收拾我的房間嗎？

3．Could you give me a wake-up call at seven tomorrow morning?

你明天早晨七點叫醒我好嗎？

4．I'd prefer you not to move my things.

我想你最好別動我的東西。

5．Please send these to the laundry.

請把他們送到洗衣房去。

6．Just leave the things as they are, please.

就讓他們放在那兒吧。

7．How soon can we have our clothes back?

我多久能取回我的衣服？

8．When shall we get our clothes back?

我們什么時候可以取回衣服？

9．Could you call a taxi for me?

請幫我叫一輛出租車。

拓展學習

打開房門

A：Could I possibly have the key to this room?

能給我房間鑰匙嗎？

B：Sure. Here you are.

當然可以，給。

May I have the key to this room?

能把房間鑰匙給我嗎？

Would it possible for me to have the key to this room?

您能把房間鑰匙給我嗎？

Is it all right if I have the key to this room?

我可以用一下您的房間鑰匙嗎？

就餐服務

A：Do you provide meals?

你們提供三餐嗎？

B：Yes, you just need to give us a call, and we will deliver it to your room.

是的，您只要給我們打一個電話，我們就會送到您的房間去。

Can I have breakfast in my room?

我可以在房間里吃早飯嗎？

Do you bring food to the room?

你們想把食物送到房間嗎？

整理房間

A：May I make the beds now?

請問現(xiàn)在可以為您鋪床嗎？

B：Could you wait another 30 minutes, please?

請再等30分鐘好嗎？

May I vacuum the room now?

我可以吸塵嗎？

May I tidy up your desk?

我?guī)湍硪幌聲篮脝幔?/p>

聯(lián)系前臺

A：Just tell the service counter, and they'll see to it.

只要你告訴服務臺就行，他們會處理的。

B：I see. Thank you.

我知道了，謝謝。

You can call the front desk when you want your room done.

當您需要清理房間時，可以給前臺打電話。

If you need a taxi you can ask the reception desk to get one for you.

如果您要出租車，您可以請服務臺幫忙。

場景應用

林夫人有衣服要送洗，在比較了酒店的洗衣項目之后，她決定選擇快洗服務，以便當天取回所有的衣服。

A：What can I do for you?

B：Could you send someone up for my laundry, please? Room 318, Mrs. Lin.

A：Certainly. A valet will be up in a few minutes.

B：Good. I also have a silk dress which I don't think is color-fast. Will the color run in the wash?

A：We'll dry-clean the dress. Then the color won't run.

B：Are you sure? Good! And the lining of my husband's jacket has come unstitched. It might tear over further while washing.

A：Don't worry, madam. We'll stitch it before washing.

B：That's fine. Now, when can I have my laundry back?

A：Usually it takes about two days to have laundry done. But you could ask for express service.

B：What is the difference in price?

A：We charge 50％ more for express, but it only takes 5 hours.

B：If so, could I get the dress and skirt back this evening?

A：Yes, madam. All deliveries will be made before six o' clock.

B：I'll have express then.

A：有什么可以效勞的嗎？

B：請問，你們能派人來收要洗的衣服嗎？318號房間，林夫人。

A：當然可以！洗熨工馬上就到。

B：好的！我有一件絲質的裙子，不希望它褪色。洗衣時會掉色嗎？

A：我們會干洗這條裙子，不會掉色。

B：你能保證嗎？太好了！還有就是我先生的夾克襯里開線了，洗衣時可能會變大。

A：不用擔心，女士！我們將會在洗衣前把襯里縫好。

B：很好！那我何時能取回洗的衣服呢？

A：通常兩天就能為您洗好。不過，您可以要快洗。

B：價錢上有什么不同嗎？

A：快洗加收50％，只要5個小時。

B：如果那樣，我可以在今晚取回我的衣服和裙子嗎？

A：可以，女士！所有的衣服將會在6點前洗完。

B：那我要快洗。

陳佳因為有一個新的談判而不得不延長自己在酒店的住宿時間，工作人員查詢后為她提供了滿意的選擇。

A：Good morning. Can I help you?

B：Good morning. This is Chen Jia. My room is number 627.I have a new business negotiation to deal with, so I have to stay here for another three days. Would you please extend my stay in this hotel?

A：Let me see. Yes, you can extend your stay here. I am afraid you cannot stay in the same room for the following three days, as someone else has already made a reservation. We have two single rooms for—one is facing the lake, the other is overlooking the Centre Park. Which one do you prefer?

B：All right .I will choose the one overlooking the park.

A：OK, that is Room 366.It is a very good room.

B：OK, I will take it.

A：By the way, please leave your room before12 o'clock tomorrow and move into Room 366.Our staff will help you with your luggage.

B：That's fine. Thank you very much.

A：Not at all.

A：早上好。有什么能為您服務的？

B：早上好。我是陳佳。我的房間號是627。我在這里還有一個新的談判要進行，所以我得在這兒多待3天。你能幫我延長住宿嗎？

A：讓我看看。是的，您可以延期。但是，恐怕您這三天不能再待在原來的房間了，因為這個房間別人已經(jīng)預訂了。還有兩個房間供您選擇，一個是臨湖的，另一間可以俯瞰中心公園，您看您喜歡哪一間？

B：那好吧，就選那個俯瞰公園的吧。

A：好，房間號是366，這個房間很不錯。

B：好，那就這間吧。

A：順便說一下，請您于明天中午十二點之前搬離原來的房間，搬到366號房間，我們的員工會幫您把行李運過去。

B：好，謝謝你。

A：不客氣。