服務英語·接待處 黃金句

服務英語·接待處 黃金句

1. 歡迎顧客

1) Welcome to Xinxin Travel Agency. What can I do for you?

歡迎來到新新旅行社，有什么需要幫助的嗎？

2) Good morning, sir/madam. What service can I provide for you?

早上好，先生/女士。有什么能為您服務的嗎？

3) How are you doing? May I help you?

您好，我可以幫您嗎？

4) Welcome. Xinxin travel agency is ready to offer service at any time.

歡迎光臨，新新旅行社隨時為您服務。

5) Good afternoon. Which traveling line do you want to consult?

下午好，請問您想咨詢到哪兒的旅游路線呢？

2. 確認預訂

1) Have you reserved in advance?

請問您有預訂嗎？

2) We have to affirm the client's information. Can I have your name, please?

我們需要確認一下顧客信息。請問您叫什么名字？

3) Can you tell me your telephone number?

請問您的電話號碼是多少？

4) What's your ID card number?

您的身份證號碼是多少？

5) What you have reserved is a five-day tour to Beijing which also includes Shanghai. Is it right?

您預訂的是一個5天行程，目的地是北京，其中還包括上海，對嗎？

3. 無提前預訂

1) Have you planned your trip?

請問您對旅行有什么安排嗎？

2) When are you planning to travel?

請問您打算什么時候去旅行？

3) I'm going to make a travel during the National Day holiday, but I have not figured out an exact plan.

我想在國慶假期期間出去旅游，但卻沒有想出一個確切的計劃。

4) I want to consult your travel agency. Can I have some information about going sightseeing?

我想在你們旅行社咨詢一下。能給我些觀光信息嗎？

5) Our travel agency offers various traveling lines. You can see if there is a route you prefer.

我們旅行社有很多種旅行線路，您可以看看有沒有喜歡的。

6) Are you willing to make a tour within the country or abroad?

您是想在國內(nèi)旅行還是想出國旅行？

4. 旅行線路信息介紹

1) What would you like to know?

您想了解些什么呢？

2) I'd like to know some information about holidays in Japan.

我想了解一些在日本度假的信息。

3) Can I have some information about going sightseeing?

能給我介紹些景點嗎？

4) The tour is arranged by our local agent.

這趟旅行是由我們的當?shù)卮砩贪才诺摹?/p>

5) How often does this line set out?

這條線路多久一次？

6) There is a travel group to the Yellow Mo-untain every day.

每天都有去黃山的旅行團。

7) How many items are included in the tour fee?

旅行費中都包含哪些項目？

8) Here are some brochures. They can give you some information.

這里有一些小冊子，它們能為您提供一些信息。

9) We can also reserve hotel rooms for you.

我們還會為您預訂酒店房間。

10) This tour includes dinners.

這趟旅行包含晚餐。

11) It will take two hours on the road.

路上將花費2小時。

5. 旅行線路推薦

1) May I suggest you our 3-day-2-night package tour?

我想給您推薦一下我們3天2夜的包辦游。

2) Could you arrange a trip for me?

你能幫我安排一趟旅行嗎？

3) Could you recommend some tours which are very popular in recent days?

你能給我推薦一些最近比較受歡迎的旅行線路嗎？

4) I want to recommend you our classic route which is a seven-day tour to Beijing.

我想給您推薦一條我們的經(jīng)典線路，是去北京的7日游。

5) We are offering you an interesting program that has characteristic of Chinese national culture.

我們?yōu)槟扑]一項非常有趣的項目，這個項目富有中國民族文化的特征。

6. 關(guān)于旅行的其他方面

1) Do you need a tour guide?

你們需要導游嗎？

2) Can you provide me with the invoice?

你們能提供發(fā)票嗎？

3) May I have your brochure?

我可以看一下你們的宣傳冊嗎？