服務(wù)英語(yǔ)·禮賓服務(wù) 情景對(duì)話

服務(wù)英語(yǔ)·禮賓服務(wù) 情景對(duì)話

1. 客人在門口時(shí)

D= Doorman (門童) G= Guest (賓客)

D: Good evening, sir. Welcome to our hotel.

晚上好。歡迎光臨！

G: Good evening.

晚上好。

* * *

D: Excuse me, sir. So you have got altogether four pieces of luggages?

對(duì)不起，先生，您一共帶了4件行李是嗎？

G: Yes.

是的。

* * *

D: Ok. Leave it to me, sir. I'll take care of your luggages.

好的，讓我?guī)湍冒?，我?huì)照看好行李的。

G: Thank you.

謝謝。

* * *

D: Not at all. The Reception Desk is straight ahead. This way, please.

不客氣，先生。總臺(tái)就在前面，這邊請(qǐng)。

2. 帶領(lǐng)客人到房間

B= Bellboy (行李員) G= Guest (賓客)

B: Is this everything you have, sir?

這是全部的行李嗎，先生？

G: Yes, that's everything.

是的。

* * *

B: OK, May I have a look at your room card?

能不能讓我看下您的房卡？

G: Oh, yes. It's 1101.

噢，好的。我住1101房。

* * *

B: I see. Now please follow me. I'll show you to your room.

好的。請(qǐng)跟我來，現(xiàn)在我?guī)ツ姆块g。

G: Where is the western restaurant?

西餐廳在哪呢？

* * *

B: Oh, it's on the first floor. Get out the lift and turn right, sir.

在一樓，先生。出電梯右轉(zhuǎn)就到了。

G: When will it open?

什么時(shí)候開呢？

* * *

B: The service time is from 10:00 a.m. to 10:00 p.m.

營(yíng)業(yè)時(shí)間是早上10點(diǎn)到晚上10點(diǎn)。

G: OK.

好。

* * *

B: Here we are, sir. Room 1101. Let me help you open the door.

我們到了先生，1101房。讓我?guī)湍_門吧。

3. 門開后

B= Bellboy (行李員) G= Guest (賓客)

B: After you, sir. Do you mind if I put your luggage here?

您先請(qǐng)先生，我把您的行李放在這里好嗎？

G: It's OK, Thank you very much.

好的，非常感謝。

* * *

B: That's my job. How do you like this room?

這是我們工作。房間如何呢，先生？

G: It's very cozy. I like it very much.

非常舒適，我很喜歡。

* * *

B: Right, is there anything else I can do for you?

還有其他需要嗎？

G: No, Thank you.

沒了，謝謝。

* * *

B: OK, good night.

不客氣。晚安。