服務英語·樓層服務 情景對話

服務英語·樓層服務 情景對話

1. 叫醒服務

S= Staff (員工) G= Guest (賓客)

S: Room Service. Can I help you?

客房服務部，請問有什么可以幫您的嗎？

G: Yes. This is Jimmy in room 102. I'd like a wake-up call tomorrow morning.

是的。我是102房的吉米，我想要一個明天早上的叫醒服務。

* * *

S: What time, sir?

幾點，先生？

G: 7:00 a.m.

早上7:00。

* * *

S: We'll take care of it, sir.

我們會叫你的，先生。

G: Thank you.

謝謝。

* * *

S: Oh, sir, we also have a computer wake-up service.

哦，先生，我們還有一個電腦叫醒服務。

G: Oh?

哦？

* * *

S: You can dial 6 first and then 0700 for the time. There must be five digits in the final number.

你可以先撥6然后撥0700定時。也就是你最后一共撥5個號碼。

G: 60700. I see.

60700。我明白了。

* * *

S: That's it, sir. Our computer will record the time and your room number.

正是如此，先生。我們的電腦會記下你的叫醒時間和房號。

G: That's great. Thank you.

太棒了。謝謝。

* * *

S: You're welcome, sir. Have a good sleep.

不客氣，先生。晚安。

2. 打掃房間

S= Staff (員工) G= Guest (賓客)

G: Hello.

您好。

S: Hello. Housekeeping. May I clean your room now, sir?

您好。客房部服務部。我現(xiàn)在可以為您打掃房間嗎，先生？

* * *

G: I am tired at the moment.

我現(xiàn)在有點累。

S: What time would be convenient, sir?

那什么時間方便呢，先生？

* * *

G: Let me see. Er…Could you clean the room while I am out for lunch?

我想一想。嗯……您能在我吃午飯的時候來打掃嗎？

S: When will you go out for lunch, sir?

您什么時候去吃午飯呢，先生？

G: About 11:30.

大約11:30。

S: Oh, sorry, sir. I'm afraid no cleaning can be done between 11:30 a.m. and 2:30 p.m., sir.

哦，不好意思，先生。我們在上午11:30至下午2:30不提供清掃房間的服務。

* * *

G: Oh, I see. Could you come between 3:30 p.m. and 4:30 p.m.?

哦，我明白了。那你下午3:30至4:30能來嗎？

S: I guess so.

我想可以的。

* * *

G: OK. I'll put the house keeping sign on my door knob before I go out in the afternoon.

好的。我將在我下午外出前把清掃房間的標志牌放在我門把手上。

S: Yes, sir. We will come and clean your room, then.

好的，先生。我們會在那時來為您打掃房間的，先生。

* * *

G: Thank you very much.

非常感謝。

S: You're welcome. And I'm sorry to have disturbed you, sir.

不客氣。很抱歉打擾您，先生。

* * *

G: That's all right. Good-bye.

不客氣。再見。

S: Bye.

再見。

3. 洗衣服務

S= Staff (員工) G= Guest (賓客)

S: Good morning. Housekeeping. May I help you?

上午好，客房部。有什么可以幫您的嗎？

G: Yes. I have some shirts to be washed.

是的我有幾件襯衫要洗。

* * *

S: When do you need them, sir?

請問您什么時候需要呢，先生？

G: Not straight away.

不著急。

* * *

S: Will tomorrow morning be all right?

那明天上午好嗎？

G: That will be fine. But I have a suit that I would like to be pressed as soon as possible.

好的。但我還有一件西服希望能盡快熨燙一下。

* * *

S: If you are in a hurry, we have a two-hour quick service. But there is an extra charge of 50% for it.

如果你著急的話我們有兩小時內的加急服務。但那要收50%的額外加價。

G: That's fine. And there is also a stain on my suit. Could you remove it?

好的。上面還有一個污漬，能去除嗎？

* * *

S: What kind of stain is it, sir?

什么樣的污漬呢，先生？

G: I spilled some milk on it.

我不小心撒上面一些牛奶。

* * *

S: We will do our best to remove the stain, but we cannot guarantee the result.

我們會盡力去除污漬的，但我們并不能保證結果。

G: OK, thank you.

好，謝謝。

* * *

S: OK, sir, we will send a room maid to collect your laundry. Your suit will be charged as an express service. And we will deliver it this morning around 9:00.

好的，先生，我們將派服務生去取你要洗的衣物。你的西服會按快速服務收費。我們上午9∶00左右將給您送回去。

G: That's fine.

很好。

* * *

S: Your room number, please?

請問您的房間號，先生？

G: Room 1120. Thank you.

1120房間。謝謝

* * *

S: You're welcome.

不客氣。