服務英語·其他服務 情景對話

服務英語·其他服務 情景對話

1. 開夜床服務

R= Room Attendant (客房服務員) G= Guest (賓客)

R: Good evening, madam and sir. May I do the turndown service for you now?

晚上好，夫人和先生，請問我可以為你們進行開夜床服務了嗎？

G: Oh, thank you. But you see, we have invited some friends over. We're going to have a small party here in the room. Could you come back in three hours?

噢，謝謝你。但是我們邀請了一些朋友過來聚聚。我們將在這房間開一個小派對。你能在三個小時后再來嗎？

* * *

R: Certainly, madam. I'll let the overnight staff know. They will come then.

當然可以，夫人。我會轉(zhuǎn)告夜班服務員知道。他們那時候會再來。

G: That's fine. Well, our friends seem to be a little late. Would you please tidy up the bathroom? I've just taken a bath and it is quite a mess now. Besides, please bring us a bottle of boiled water. We'd treat our guests with typical Chinese tea.

好的。嗯，我們的朋友可能要晚些時候才到。你能整理一下浴室嗎？我剛洗了澡，那兒亂糟糟的。此外，請給我們帶瓶開水來。我們想用中國茶招待我們的客人。

* * *

R: Yes, madam. I'll bring in some fresh towels together with the drinking water.

是的，夫人。我會帶一些干凈的毛巾和飲用水來。

G: OK.

好吧。

* * *

R: It's growing dark. Would you like me to draw the curtains for you, sir and madam?

天黑下來了。我要為您拉上窗簾嗎，先生，夫人？

G: Why not? That would be so cozy.

為什么不呢？那將會很舒適。

* * *

R: May I turn on the lights for you?

需要我為您開燈嗎？

G: Yes, please. I'd like to do some reading while waiting.

是的，請。我想邊讀書邊等待。

* * *

R: Yes, sir. Is there anything I can do for you?

是的，先生。還有什么我可以幫您的嗎？

G: No more. Thank you very much.

沒了。非常感謝。

* * *

R: I'm always at your service. Goodbye, sir and madam, and do have a very pleasant evening.

我隨時為您服務。再見，先生，夫人，祝你們今晚過得愉快。

2. 要求物品

R= Room Attendant (客房服務員) G= Guest (賓客)

G: Hi, this is room 505.

你好。我是住在505房間的客人。

R: Yes, Can I help you?

你好。你有什么事？

* * *

G: Can I ask for some items to be brought up?

我能不能請你拿些東西上來？

R: Of course, you can. This is room service.

當然可以。這是我們的房間服務。

* * *

G: I would like to have some bandages.

我想要一些繃帶。

R: No problem. I'll come up in about five minutes.

沒問題。我大概五分鐘之后上來。

* * *

G: Could you also bring me some extra drinking water?

你能不能再給我拿一些飲用水上來？

R: Okay. I'll bring a roll of bandages along with some water for you.

好的。我會帶一卷繃帶和水給你。

* * *

G: Sorry, but I will also need a shaver.

不好意思，我還需要一個刮胡刀。

R: Sure. Is there anything else you need me to bring up to your room?

好的。你還需要我?guī)裁礀|西到你的房間嗎？

* * *

G: That is all, thank you. Please hurry, I cut my finger.

就這些了。謝謝你。麻煩你快點。我把手割傷了。

3. 電話要求服務

O= Operator (接線員) G= Guest (賓客)

O: Room service. How can I help you?

客房服務。我可以怎樣幫助你？

G: Good evening. This is room 678. I'm Bob Black.

晚上好。這是678號房。我是鮑勃·布萊克。

* * *

O: Yes, sir?

是的，先生？

G: I wonder if you could do me a favor.

我想知道你是否可以幫我一個忙。

* * *

O: I'll be happy to, if I can, Mr. Black.

我很樂意，如果我可以，布萊克先生。

G: Can you please give me a wake-up call at six, tomorrow morning?

明天早上六點請給我一個叫醒電話好嗎？

* * *

O: I certainly can.

我當然可以。

G: Thank you. Do you provide breakfast that early?

謝謝你。你們可以那么早提供早餐嗎？

* * *

O: Yes, sir. You can have your breakfast either in your room or at thebreakfast buffet.

是的，先生。你可以在你的房間或在自助餐廳吃早餐。

G: Good. Another thing, I need an extra blanket for the night.

好的。另一件事，我需要一個額外的毯子過夜。

* * *

O: That's no problem, Mr. Black. I'll send one up right away.

沒問題，布萊克先生。我將立刻給您送過去。