所有領(lǐng)導(dǎo)者必備的才能 與下屬建立信任

MPW Insider is one of several online communitieswhere the biggest names in business answer timelycareer and leadership questions. This week we ask:What advice would you give someone going into aleadership position for the first time? The followinganswer is by China Gorman, CEO of Great Place toWork Institute.

MPW內(nèi)部網(wǎng)絡(luò)是一個邀請最有影響力的商界女性及時解答職業(yè)與領(lǐng)導(dǎo)力問題的在線社區(qū)。本周，我們的問題是：你會給首次擔任領(lǐng)導(dǎo)崗位的人什么建議?以下是最佳職場研究所CEO齊納o戈爾曼的回答。

Taking on a leadership role can be quite a heady experience. At first, your mind brims with ideasand possibilities. There’s so much you want to achieve and so much to accomplish. Sure, youmay be inheriting some issues along with the new title, but you’ve read enough business booksto know that all issues are really opportunities to show the world what you’re made of . Sowhat are you made of?

擔任領(lǐng)導(dǎo)職務(wù)將是一次令人興奮的經(jīng)歷。最初，你腦子里會涌現(xiàn)出各種想法和可能性。你希望做成許多事情，實現(xiàn)許多成就。當然，作為新領(lǐng)導(dǎo)，你或許還會繼承一些遺留問題，但你讀過足夠多的商務(wù)類圖書，所以你很清楚，所有這些問題其實都是機遇，可以讓你向全世界展示自己的優(yōu)點，當然也有可能是缺點。那么，你到底有哪些優(yōu)點和缺點呢?

Now, before you answer with a list of strengths and weaknesses, I would challenge you tothink outward, not inward. As a leader, you are leading people, and ideally you want thosepeople to follow you, hopefully to new heights. Think of your direct reports as the buildingblocks of your leadership. They are the ones who are going to help you accomplish everythingyou want to do. Thus, you need to cultivate positive and trusting relationships with each andevery one of them.

在回答一連串優(yōu)點和缺點之前，我希望你能向外思考而不是向內(nèi)思考。作為一名領(lǐng)導(dǎo)者，你要領(lǐng)導(dǎo)其他人，理想情況下，你希望其他人追隨你，希望他們達到新的高度。務(wù)必要將下屬視為你的領(lǐng)導(dǎo)力的基石。他們將幫助你實現(xiàn)所有目標。因此，你必須與他們每一個人建立積極的信任關(guān)系。

 

 

As legendary author and leadership speaker John Maxwell stated in his opening speech to theUnited Nations, there are three questions every follower asks of a leader:

著名作家、領(lǐng)導(dǎo)力演說家約翰o麥克斯韋爾在聯(lián)合國的開場演講中曾經(jīng)說過，每一位追隨者都會問領(lǐng)導(dǎo)者三個問題：

1. Do you care about me?

1. 你關(guān)心我嗎?

2. Can you help me?

2. 你能幫助我嗎?

3. Can I trust you?

3. 我能信任你嗎?

Maxwell purports that in every culture, society and nation, people ask those three questions oftheir leaders, and they do so continually.

麥克斯韋爾表示，在任何一種文化、社會和國家中，人們都會一直關(guān)注這三個問題。

Before you set your first goal or write down your vision, (and mark my word, you shouldengage in both of those activities on a regular basis) you need to set an appointment withyour direct reports. Start by scheduling a couple of hours with each person, just to talk.Perhaps you can take them to lunch. Get to know them. Find out what their strengths are;what their goals and desires are; and what they need from you to be successful. As youcarefully create, nurture and develop real and distinct relationships with each of your directreports, they will in turn learn to trust you, and more importantly, they’ll strive to be someoneyou can trust.

在制定第一個目標或?qū)懴履愕脑妇爸埃?記住我的話，你應(yīng)該經(jīng)常做這兩件事)，你需要約見你的直接下屬。比如，為每個人拿出兩個小時，只是用來聊天。或許你可以帶他們?nèi)コ晕顼?。了解他們。找出他們的?yōu)勢;他們有什么目標和期望;他們需要你做些什么來幫助他們走向成功。你在精心創(chuàng)造、培養(yǎng)和發(fā)展與下屬真實且清晰的關(guān)系時，他們反過來也會逐漸信任你，更重要的是，他們會努力成為你可以信任的人。

Trust, more than anything else impacts your success as a leader. The more trust you cultivate,the better you lead, the more you achieve, and the higher you climb. There’s a big differencebetween having someone on your team who works for you and someone who works with you.The former is just doing a job; the latter is on a mission to do something great.

信任是影響領(lǐng)導(dǎo)者成敗的最重要的因素。你培養(yǎng)的信任越多，你就能更好地領(lǐng)導(dǎo)團隊，取得更多成就，進而得到更好的發(fā)展。團隊成員為你工作和與你一起工作，有著巨大的區(qū)別。前者只是在做一份工作;后者卻承擔著偉大的使命。

Years of intensive research at the Great Place to Work Institute has led us to the finding that agreat workplace is created in the day-to-day relationships that employees experience with theirleaders, their work and with each other. And in all of those relationships, the most criticalvariable is, you guessed it, trust. Trust between you and your employees will developorganically over time as they experience your leadership. It’s a marathon, not a sprint, so settleit in your mind that you are willing to invest the time because the rewards will be well worth it.

最佳職場研究所通過多年的細致研究發(fā)現(xiàn)，好的工作場所取決于員工與領(lǐng)導(dǎo)者、工作和彼此之間的日常關(guān)系。在所有這些關(guān)系當中，最關(guān)鍵的變量便是信任。隨著時間的推移，員工體驗到你的領(lǐng)導(dǎo)力，你與他們之間的信任便會有機地發(fā)展。這是一場馬拉松比賽而不是短跑，所以，你應(yīng)該在內(nèi)心決定，你愿意投入時間，因為你的付出會得到回報。

In short, it doesn’t matter what industry you are in; what resources you do or don’t have; yourlevel of experience; or number of degrees. What is essential to your success is your ability tobuild trusting relationships with the people under your authority. Work on it every day andnever stop. After all, now is your time to show the world what you’re made of.

簡而言之，能否成為一位稱職的領(lǐng)導(dǎo)者，與你所在的行業(yè)，你擁有或缺乏的資源，你的經(jīng)驗水平，或者你擁有的學位都沒有關(guān)系。成功的關(guān)鍵在于你能否與下屬建立信任關(guān)系。這是一項需要天天去做的長期工程，不能懈怠。畢竟，現(xiàn)在正是你向世界全面展示自己的時候。