Dear Sir or Madam,
I am writing to complain about my recent holiday trip to Hainan, which was organized by your agency. My friend and I selected the one-week island tour starting on January 5th. Your agency promised that the hotel was four-star and the all-inclusive price covered breakfast and dinner.
However, the hotel was not what I would consider four-star: the room was dirty, the beds uncomfortable, there was not enough breakfast, and the hotel refused to provide us with dinner. We had to spend a further 1,000 yuan on dinners during our stay.
The tour in no way matched the descriptions provided by your agency, which is unacceptable. Therefore we expect to be compensated for our extra expenses.
Yours sincerely,
Li Ming
尊敬的先生/女士:
我寫(xiě)信投訴我最近參加的由貴社組織的海南游。我和朋友選擇了1月5日開(kāi)始的海島七日游。貴社當(dāng)時(shí)保證:住的是四星級(jí)酒店,費(fèi)用涵蓋早餐和晚餐。
但是,這家酒店并不像四星級(jí):房間是臟的,床也不舒服,早餐量很少,還不提供晚餐。這樣一來(lái)待在這兒期間我們晚餐又花了1,000元。
這次旅游與貴社的描述一點(diǎn)兒都不一致,這點(diǎn)讓我們沒(méi)法接受。因此我們期待貴社賠償我們額外的開(kāi)銷(xiāo)。
您真誠(chéng)的,
李明
當(dāng)你希望某事得到改善或某個(gè)問(wèn)題得到補(bǔ)救時(shí),往往會(huì)寫(xiě)投訴信。首先進(jìn)行自我介紹;然后詳細(xì)說(shuō)明情況,擺出問(wèn)題;最后表達(dá)希望上述問(wèn)題得到迅速、恰當(dāng)解決的強(qiáng)烈愿望。
complain 投訴
agency(旅行)社
select 選擇
tour 旅游
promise 保證
four-star 四星級(jí)的
uncomfortable 不舒服的
further 附加的
description 描述
unacceptable 不能接受的
compensate 賠償
expense 花費(fèi)
1 Although we loved the view from our hotel window, the noise from neighbouring rooms was excessive.
雖然我們喜歡酒店窗外的風(fēng)景,但是隔壁房間太吵了。
2 We were told that certain trips would be included in the price but when we arrived we found that this was not so.
之前你們告訴我們費(fèi)用會(huì)涵蓋某些旅行線(xiàn)路,不過(guò)我們到了目的地才發(fā)現(xiàn)并不是這樣。
3 I believe that your advertising brochure simply did not meet actual reality by promoting a false view of the accommodation provided.
我認(rèn)為你們的宣傳冊(cè)根本不符合實(shí)情,對(duì)酒店提供的住宿進(jìn)行了虛假宣傳。