045
Dear Sir or Madam,
On January 4, I bought a mobile phone at your store in Wangfujing Street. After using it for a short period of time, I had quite a few problems with it.
Although I was initially pleased with the phone, I quickly changed my mind. To begin with, the battery needs recharging after a mere 4 hours of use. This means that I need to carry my charger with me for a day out. In addition, the buttons on the phone are so small that it is inconvenient to type text messages. Most importantly, it is difficult to hear people on the phone.
Therefore, I would like to either change the phone for another model or get a refund for the phone. Your help in this matter is greatly appreciated.
Yours sincerely,
Li Ming
尊敬的先生/女士:
1月4日,我在你們的王府井大街分店買了一部手機(jī)。沒(méi)用多長(zhǎng)時(shí)間,手機(jī)就出現(xiàn)了一些問(wèn)題。
雖然我最初對(duì)手機(jī)非常滿意,但很快就改主意了。首先,電池只用了4小時(shí)便需要充電。這意味著,如果我外出一天的話,需要隨身攜帶充電器。而且,手機(jī)按鍵太小,敲短信不方便。最重要的是,打電話的時(shí)候很難聽(tīng)清對(duì)方講話。
因此,我要求店家給我換一個(gè)型號(hào)或者給我退款。若您能幫助處理這件事,我將非常感謝。
您真誠(chéng)的,
李明
道長(zhǎng)點(diǎn)評(píng)
投訴信的末段應(yīng)提出解決方案,無(wú)需展開(kāi),但要公平公正、體現(xiàn)禮貌原則;還要適當(dāng)感謝對(duì)方的關(guān)注。
mobile phone 手機(jī)
initially 最初
be pleased with... 對(duì)......滿意
recharge 充電
mere 僅僅的
charger 充電器
button 按鍵
type 輸入
text message 短信
model 型號(hào)
refund 退款
1 We would like to draw your attention to something you have obviously failed to notice.
我們希望引起你對(duì)某事的注意,顯然你未能及時(shí)發(fā)現(xiàn)該問(wèn)題。
2 We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.
我們相信你現(xiàn)在會(huì)認(rèn)真考慮這件事,并努力避免類似事情的再次發(fā)生。
3 If it is not properly settled, I would ask you to give my money back, or I would complain to the Consumers' Association.
此事若不能妥善解決,我要求你給我退款,否則我就會(huì)向消費(fèi)者協(xié)會(huì)投訴。