托福獨立寫作難點話題思路解讀和高分范文賞析：complain in writing or in person

　　complain in writing or in person?

　　When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer? Use specific reasons and examples to support your answer.

　　寫作思路展開結構分析

　　可以采取it depends的策略，要看是什么樣的問題。也可以先比較，后選擇。書信投訴：有條理;避免沖動、更加理性;可以直接與高層溝通;也可以向媒體投訴;但是可能石沉大海(like a stone dropped [sank] into the sea — no echo);當面投訴：可能是最快解決問題的方式;相比文字，有更多的表達方式，比如appeal to emotion; appeal to pity等等;但是如果缺乏控制，可能會引起爭吵，反倒使情況惡化。

　　本話題高分范文賞析

　　When we finally find out a service or a product that failed to satisfy us, we have to complain. Occasionally, we can choose whether to make an argument face-to-face or in writing, but usually we have no choice. We have to make our case in person if we need a personal touch or have no time to write; we have to write if we can't meet the right person to complain.

　　Writing has its advantages: when we write, we can better control the flow of our ideas, explain complex issues patiently, and convey our feeling of troubles that the poor products have brought explicitly and accurately. On the other hand, writing also has disadvantages: we may lack of a sense of what the readers are like—amiable or prickly, generous or difficult—and we can't respond immediately to their doubts, questions, or misunderstandings.

　　When we write, we also lose one way to get the reader to take our argument seriously: face-to-face, we can draw others into it with our body language, the passion in our voice, even the look in our eyes. If, for example, I ran into a dean after a bad experience at the student health service, I could visibly communicate my frustration right there, and the dean would probably respond more intently than if he/she were in his/her office reading an angry letter.

　　For common trivial problems, I'd prefer to complain in person, which is more direct than in writing. To a large extent, to complain in a right way is a pure skill, if properly handled, problems can be solved without any quarrel, because appropriate courtesy is always appreciated. On the contrary, if the problem or issue is fairly critical, I'd prefer write a specific piece to complain, for complex issues often deserve careful thinking.