酒店英語(yǔ)口語(yǔ)客房服務(wù)常用句

B=行李服務(wù)員(Bellman)  C=服務(wù)員 (Clerk)  H=客房服務(wù)員(Housekeeping) G=客人(Guest)

BC=領(lǐng)班(Bell Captain) 

1Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you?

您好,總臺(tái)/餐廳/康樂(lè)中心/總機(jī)(我能為您做些什么?)

2May I have your name/room number, please?

您可以告訴我您的姓名/房號(hào)嗎?

3One moment, please. 請(qǐng)您稍候。

4Thank you for waiting. 您久等了.

5 Sorry to keep you waiting. 不起讓您久等了.

6 Do you speak Chinese/English? 請(qǐng)問(wèn)您講中文/英文嗎?

7 Do you have a reservation? 請(qǐng)問(wèn)您有預(yù)訂嗎?

8Show me your passport or identification, please. 請(qǐng)出示一下您的護(hù)照或證件。

9 How would you like to pay? In cash or by credit card? 您用什么方式付款，是用現(xiàn)金還是信用卡?

10 please show me your credit card. 請(qǐng)出示您的信用卡.

11 Please sign here. 請(qǐng)?jiān)谶@兒簽字。

12 Here is your charge please. 這是找您的零錢。

13 This way, please. 這邊請(qǐng)。

14 Follow me, please. 請(qǐng)跟我來(lái)。

15 After you, please. 您先請(qǐng)。

16 Hope you enjoy your stay! 希望您在這里過(guò)得愉快!

17Hope you have a good trip! 祝您旅途愉快!

18Have a nice day1 祝您一天愉快!

19Here you are. 給您。

20 Not at all. 沒(méi)關(guān)系。

21Pardon? 請(qǐng)您再重復(fù)一遍,好嗎?

22Hold on, please. 請(qǐng)別掛電話。

23 The lift/toilet is over there. 電梯/洗手間在那邊。

24Banquet Hall is on the second floor. 宴會(huì)廳在二樓。

25 The Conference Center is just a cross the street. 會(huì)議中心在馬路對(duì)面。

26Do you have a reservation? 請(qǐng)問(wèn)您有預(yù)定嗎?

27How many people, please? 請(qǐng)問(wèn)您們是幾位?

28 What kind of room do you want? 請(qǐng)問(wèn)您需要哪種房間?

29A single/twin room/suite is￥1200 per day. 單間/標(biāo)準(zhǔn)間/套間每天是1200元。

30 Breakfast is included in the price. 早餐已包含在房費(fèi)中。

31The local call is free，please press 9 before. 市話是免費(fèi)的，請(qǐng)先撥9。

32Check out time is before 2:00pm.. 退房時(shí)間是下午2點(diǎn)以前。

33 Do you need a morning call? 請(qǐng)問(wèn)您需要叫早服務(wù)嗎?

34Check out, please? 請(qǐng)問(wèn)是結(jié)賬嗎?

35please show me your room card and your receipt. 請(qǐng)出示您的房卡和收據(jù)。

36 Housekeeping, may come in? (客房)服務(wù)員,我可以進(jìn)來(lái)嗎?

37 May I clean your room now? 我可以現(xiàn)在打掃房間嗎?

38 This is a hair-dryer you need. 這是您需要的吹風(fēng)機(jī).

39If you need any help, please redial (1111) four ones. 如果您需要幫助,請(qǐng)拔1111。

40 Here’s your table. 這是您的座位。

41What would you like to drink? 請(qǐng)問(wèn)您喝點(diǎn)什么飲料?

42 Small or large? 您需要大份還是小份?

43 Anything else? 您還需要?jiǎng)e的嗎?

44Let me repeat your order, please. 我給您重復(fù)一下菜單吧。

45Hope you enjoy your meal. 祝您用餐愉快!

46The total is￥38. 總消費(fèi)是38元。

47Please write the invoice payer. 請(qǐng)寫一下您的發(fā)票付款單位。

48 Please keep your charge and invoice. 請(qǐng)收好您的零錢和發(fā)票。

49 Do you need a taxi? 請(qǐng)問(wèn)您需要出租車嗎?

50May I take your luggage, please? 我?guī)湍眯欣詈脝?

51 Where are you to going, please? 請(qǐng)問(wèn)您要去哪里?

52Welcome to our hotel next time. 歡迎您再次光臨我們的酒店。

53Taking a guest to the room帶領(lǐng)客人至客房
柜臺(tái)服務(wù)例句

To the Front Desk.帶客人到柜臺(tái)

B: Good evening, Ms. Welcome to China-trust Hotel.小姐，晚安。歡迎光臨中信酒店。

G: Thank you.謝謝你。

B: How many pieces of luggage do you have?請(qǐng)問(wèn)您有多少件行李?

G: Just this three.只有這3件。

B: Two suitcases and one bag. Is that right?2個(gè)旅行箱和1個(gè)手提皮包，這樣對(duì)嗎?

G: Yes. That’s all.對(duì)，就這些了。

B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there.

我來(lái)帶您到柜臺(tái)，這邊請(qǐng)。我先將您的行李放在柱子旁邊。

G: I see, thanks.我知道了，謝謝。

B: A bellman will show you to your room when you have finished checking-in.

當(dāng)您辦好住宿登記時(shí)，行李服務(wù)員會(huì)帶您到房間。

G: OK. Fine. 好極了。

B: Please enjoy your stay.祝您住宿愉快。