https://online2.tingclass.net/lesson/shi0529/0008/8497/3926C.mp3
https://image.tingclass.net/statics/js/2012
1--Can you help me for a minute?
2--Sure, what I can do for you?
1--I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms., but the problem is I don't know the name of contact person.
2--You can just put Dear Sir or Madam, officialese not personal, you can write to whom may corcerned.
1--OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that?
2-- Good! But also, write off the bed you want to tell them the reason of your writting, give them more reference.
1-- Like "Regarding our new product line, we would like to anounce a special price discount"
2-- Right, do you need them to respond?
1-- Yes, the letter would have a survey inside, and they should complete it and return to our office. How shoud I write that?
2-- You can tell them" Please finding the enclosed customer service survey, else also, you can say:"Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without dely as soon as possible. Maye it more polite with this as early as convenience."
1-- Great! and what do you think I should close it with?
2-- Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be proprety because you don't have the name. And obviously, should have them.
1-- OK, Thanks a lot for your help!
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注解:
1.clients顧客
2.officialese官樣文章
3.reference參考
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譯文:
1--你能幫我一會(huì)忙嗎?
2--當(dāng)然可以,讓我?guī)褪裁疵Γ?br />
1--我在試著給我們的一個(gè)客戶些封信,但就是不知道究竟該說些什么。我甚至不知道如何起頭。我知道我應(yīng)該寫”親愛的…先生/女士”,但問題是我不知道聯(lián)系人的姓名.
2--你只要些”親愛的先生/女士”就可以,或者如果不是私人信件,你還可以寫“相關(guān)人員收”。
1--好的,那我先向他們?yōu)槲覀兯龅囊磺斜硎靖兄x,比如我們可以說,“我們非常感謝你們對(duì)我們一貫的支持”。這樣寫怎么樣?。?br />
2--很好,但是你們也可以開門見山地說明你寫信的原因,給他們一點(diǎn)提示。
1--比如,“關(guān)于我們的新產(chǎn)品,我們想發(fā)布一個(gè)打折特價(jià)通知”.
2--非常正確。你需要他們回復(fù)嗎?
1--是的,信里要加個(gè)調(diào)查表,讓他們填完并交回我們辦公室,這個(gè)我應(yīng)該怎么寫?
2--你可以告訴他們“請(qǐng)查收隨信所附的顧客服務(wù)調(diào)查表“,或者還可以說”隨信附上我們的顧客調(diào)查表“。如果你急于要這些調(diào)查結(jié)果,你就可以告訴他們事情緊急,說”請(qǐng)立即返回調(diào)查表“,或者”盡快返回“?;蛟S更客氣的說法是”在您方便時(shí),務(wù)請(qǐng)從速回復(fù)“。
1--太好了!你認(rèn)為我應(yīng)該怎樣收尾?
2--既然你對(duì)收信人的個(gè)人情況不了解,可能最好的方式就是“你忠實(shí)的。。。“或者”誠(chéng)摯的…”.你還可以說“謹(jǐn)致問候“,但因?yàn)槟悴恢朗占说拿?,而且顯然也沒見過他們,所以我認(rèn)為這個(gè)結(jié)尾不太合適。
1--太好了,謝謝你幫了我個(gè)大忙!