商務談判英語:Types of Frames

Types of Frames

Several researchers have studied different types of frames in different contexts. Drawing on work on framing in environmental disputes. We offer the following examples of frames that parties use in disputes:

1. Substantive – what the conflict is about. Parties taking a substantive frame have a particular disposition about the key issue or concern in the conflict.

2. Outcome – a party’s predisposition to achieving a specific result or outcome from the negotiation. To the degree that a negotiator has a specific, preferred outcome he or she wants to achieve, the dominant frame may be to focus all strategy, tactics, and communication toward getting that outcome. Parties with a strong outcome frame that emphasizes self-interest and downplays concern for the other party are more likely to engage primarily in distributive (win-lose or lose-lose) negotiations than in other types of negotiations.

3. Aspiration – a predisposition toward satisfying a broader set of interests or needs in negotiation. Rather than focusing on a specific outcome, the negotiator tries to ensure that his or her basic interests, needs, and concerns are met. Parties who have a strong aspiration frame are more likely to be primarily engaged in integrative (win-win) negotiation than in other types.

4. Process – how the parties will go about resolving their dispute. Negotiators who have a strong process frame are less concerned about the specific negotiation issues but more concerned about how the deliberations will proceed, or how the dispute should be managed. When the major concerns are largely procedural rather than substantive, process frames will be strong.

5. Identity – how the parties define “who they are.” Parties are members of a number of different social groups-gender (male), religion (Roman Catholic), ethnic origin (Italian), place of birth (Brooklyn), current place of residence (London), and the like. These are only a few of the many categories people can use to construct an identity frame that defines them and distinguishes their selves from others.

6. Characterization – how the parties define the other parties. A characterization frame can clearly be shaped by experience with the other party, by information about the other party’s history or reputation, or by the way the other party comes across early in the negotiation experience. In conflict, identity frames (of self) tend to be positive; characterization frames (of others) tend to be negative.

7. Loss-gain – how the parties define the risk or reward associated with particular outcomes. For example, a buyer in a sales negotiation can view the transaction in loss terms (the monetary cost of the purchase) or in gain terms (the value of the item). This form of frame is discussed in more detail later in this chapter when we address cognitive biases.