在下屬的工作表現(xiàn)方面,你曾經(jīng)遇到過(guò)什么問(wèn)題?后來(lái)你又是如何激勵(lì)他們進(jìn)行改善的?
[00:09.28]I once had an employee who was very careless-he made tons of typons on every page of the reports he wrote and also sometimes sent e-mails to the wrong people.
我曾經(jīng)有一位非常粗心大意的員工。他寫(xiě)的報(bào)告每一頁(yè)都有好多處打錯(cuò)的地方,有時(shí)發(fā)電子郵件還會(huì)弄錯(cuò)收件人。
[00:22.49]One time he sent an e-mail he was supposed to send to a vendor to our client!
有一次,他還將原本要發(fā)給賣(mài)方的電子郵件誤發(fā)給了客戶!
[00:28.08]So I told him to come up with a system that would prevent such careless mistakes.
于是,我讓他想出一個(gè)辦法,以防止再犯下這種粗心的錯(cuò)誤。
[00:33.36]He placed a note right on his computer to remind him to double-check the e-mail addresses he was sending messages to.
他在電腦上貼了一張便條,提醒自己不要忘記再次確認(rèn)郵件的收件人是否正確。
[00:41.33]He also began to review his reports three times instead of just once before he turned them in to me.
此外,在將報(bào)告交給我之前,他也至少反復(fù)看過(guò)三次,而不再是只看一次。
[00:49.20]The number of mistakes was greatly reduced and within an acceptable range,although he still made mistakes.
雖然他還是會(huì)犯錯(cuò)誤,但是錯(cuò)誤的數(shù)量已經(jīng)減少到可以接受的程度了。