365天實用商務口語 第14期:投訴與索賠

[00:00.08]I have a complaint. 我要投訴。 [00:17.13]When we unwrapped the cases, we found the goods partly soaked by rain. 打開箱子的時候，我們發(fā)現(xiàn)貨物被雨水浸了個半透。 [00:23.57]We found half the goods broken. 我們發(fā)現(xiàn)一半的貨物都碎了。 [00:43.48]We found half the goods beyond repair. 我們發(fā)現(xiàn)半數(shù)貨物已無法修理。 [00:58.29]We found half the goods unusable. 我們發(fā)現(xiàn)半數(shù)貨物已不能用了。 [01:02.39]It's obvious that the fruits are no longer suitable for consumption. 很明顯，這些水果已經(jīng)不能吃了。 [01:09.00]It's clear that the goods are useless now. 很明顯這些貨物現(xiàn)在已經(jīng)沒有用了。 [01:10.55]The result of our investigation said the damage was caused sometime in transit. 我們調(diào)查的結(jié)果是，貨物是在運輸途中的某個時候受損的。 [01:16.54]According to our survey report, the damage was caused by poor packing. 據(jù)我們的調(diào)查報告顯示，損壞是由于包裝不當引起的。 [01:22.26]Our surveyors stated that carelessness on the part of the manufacturer caused the shortage. 我們的調(diào)查員申明是生產(chǎn)廠家的粗心導致了短缺。 [01:27.52]We have no alternative but to file a claim. 我們沒辦法只能提出索賠。 [01:53.43]We claim a compensation of $10,000. 我們要求賠償一萬美元。 [01:55.46]We have to make a claim for a compensation of $3,000. 我們不得不索賠3000美元。 [01:59.46]Please make an investigation and send us the goods to meet the shortage as soon as possible. 請調(diào)查此事，并盡快將貨物發(fā)給我們以彌補數(shù)量的不足。 [02:04.05]The home office asked me to drop in on you. They said you have a complaint. 總公司要我來拜訪您。他們說您要投訴。 [02:17.00]Sorry, but I have a complaint. 很抱歉，但我是要投訴。 [02:22.53]What's the nature of the problem? 出了什么問題？ [02:27.03]We can't use most of the material you sent us on the last shipment. Some were water-stained. some soiled. 你們上一批送來的材料，大部分都不能用。有些有了水痕，有些污損了。 [02:35.27]I suppose you won't be convinced until you have seen it with your own eyes. 我想您要是不親眼看一看是不會相信的。 [02:41.12]Really? I'm sorry to hear that. 真的嗎？聽到這樣的事情發(fā)生我很抱歉。 [02:43.43]Look! These bales don't appear to have been properly packed. They have become soaked. 您看看。這幾包顯然是沒有包裝好，全浸透了。 [02:50.04]But the goods were in fine condition when shipped. 可是，裝船的時候貨物的情況還是很好啊。 [02:53.45]The result of our investigation said the damage was caused sometime in transit, but it's inadequate packing which allowed damages to the packages in the first place. 我們調(diào)查的結(jié)果是，貨物是在運輸途中的某個時候受損的，不過還是因為起初的包裝不合格，才導致了這些損傷。

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