脫口說旅游英語口語大全餐館服務(wù)：Settling Complaints 處理投訴

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https://online2.tingclass.net/lesson/shi0529/0009/9488/58.mp3

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處理投訴

1.It is free of charge. It's compliments of our restaurant.

這是不收費的。我們餐廳免費贈送。

2.I'm very sorry for my clumsiness.

我為我的笨拙道歉。

3.l'm very sorry to have spoilt your evening.

我很抱歉破壞了您今晚的興致。

4.We might have overlooked some points.

我們可能忽略了一些細小的地方。

5.There could have been some mistake. I do apologize.

可能是出了什么差錯。實在是對不起。

6.I assure you that it won't happen again.

請您放心,這樣的事不會再發(fā)生了.

7.Please feel free to contact us if you have any requests.

有什么事情或者要求，請及時與我們聯(lián)系，不必客氣。

8.If it really bothers you,I'll replace it for you.

如果您覺得這菜確實不合您的意，我可以給您拿去換。

9.Would you like to have a new one or change to another dish?

請問是為您重做一份還是換一道其他菜式呢?

10.Sorry, would you like it cooked a little more?

對不起，要不要回鍋再燒一燒?