5.報(bào)告服務(wù)問(wèn)題
A: Hello, please connect me to Tech Support.
A:你好,技術(shù)支持請(qǐng)聯(lián)系我。
B: This is Tech Support, how may I help you?
B:這是技術(shù)支持,有什么我可以幫你嗎?
A: I am having problems with my Internet service.
A:我的互聯(lián)網(wǎng)服務(wù)有問(wèn)題。
B: What seems to be the problem?
B:什么樣的故障呢?
A: None of my wireless devices are connecting to the Wi-Fi.
A:我的無(wú)線(xiàn)設(shè)備都無(wú)法連接到無(wú)線(xiàn)網(wǎng)絡(luò)。
B: I see. Have you tried disconnecting and reconnecting the modem?
B:我明白了。你有試著斷開(kāi)和重新連接調(diào)制解調(diào)器嗎?
A: No, how do I do that?
A:沒(méi)有,我該怎么做?
B: Simply unplug the modem for fifteen seconds.
B:只需要拔掉調(diào)制解調(diào)器15秒。
A: Alright. I plugged it in again.
A:好的。我又把它插回去了。
B: Are all of the lights back on the modem?
B:所有的調(diào)制解調(diào)器燈又都亮起來(lái)了嗎?
A: Yes, they're all green!
A:是的,他們都是綠色的!
B: Your devices should be able to connect easily now.
B:你的設(shè)備現(xiàn)在應(yīng)該能夠輕松地連接。
A: Oh, they're working perfectly! Thank you!
A:噢,它們可以正常工作了!謝謝你!