銀行英語情景口語 第197期:銀行卡業(yè)務(wù) 銀行卡掛失(1)

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Client Services? Oh, hello. I need your help. 是客戶服務(wù)部嗎?噢，你好。我需要幫助。

Certainly, that's what we're here for. What can I help you with? 當(dāng)然，這是我們的職責(zé)。我可以幫助您做些什么呢?

I'm a tourist in this city and unfortunately I've lost my card! 我是來這個城市旅游的，但不幸的是我剛?cè)チ宋业目?

Calm down,Sir. Is that an IBJ Debit or Credit Card? 請您冷靜一下，先生。您丟的是IBJ銀行的借記卡還是信用卡?

Credit Card. The International Credit Card, I can't find it anywhere. 是信用卡。國際信用卡，我到處都找不到它。

Just calm down, Sir. OK, when do you think you lost it? 請您別著急，先生。那么，您認(rèn)為是什么時候去的?

I'm not 100% sure, around an hour ago I guess. 我不是百分之百的肯定，我猜是大約一個小時前。

I had it in the hotel lobby bar; I used it to charge something to my room. 我在酒店大堂的酒吧時還拿著它，我用它把一些花費記入了我的房間的賬上。

I obviously didn't pick it up again. 顯然我又沒有把它拿回來。

That's fine, Sir. Let me just take some details from you and we can help you. 沒問題，先生。我這就記一下您的一些詳細(xì)信息，然后我們可以幫助您。

Thank you. Thank you very much. 謝謝你。非常感謝。