你將聽到的
熱情接待
How may I be of assistance?
詢問姓名
Could I take your name, please?
預(yù)訂時(shí)長(zhǎng)
How long will you be staying?
房間數(shù)量
How many rooms would you like to book?
客人數(shù)量
How many guests will there be in your party?
仔細(xì)查詢
Let me check the booking system.
提醒顧客
If you wish to extend your stay just come and let us know.
收取定金
I am going to have to take a deposit of ten percent of the total cost.
你也許會(huì)說
電話預(yù)訂
I'd like to book a room.
收費(fèi)情況
Do you have any discounts available?
無法預(yù)訂
Can you recommend another hotel near there?
職場(chǎng)心經(jīng)
酒店預(yù)訂的原則是越早越好,因?yàn)槌丝梢员WC訂到滿意的房間,許多酒店或酒店預(yù)訂公司都會(huì)給提前訂房的顧客一定的獎(jiǎng)品。
如果你沒有提前預(yù)訂,并且正好趕上酒店業(yè)的旺季,那么有一個(gè)小技巧也能助你比較容易找到客房。你可以選擇在一天中的下午四點(diǎn)至六點(diǎn)到酒店辦入住手續(xù),因?yàn)檫@時(shí)候剛好是退房的高峰,也同時(shí)是再有人入住的幾率最小的時(shí)候,酒店要這時(shí)候是最有可能有空房的。
必備的詞匯熱身
● cause [k?:z] n.原因
● regard [ri?ɡɑ:d] v.關(guān)于
● approval [??pru:v?l] n.批準(zhǔn);認(rèn)可;贊成
● reserve [ri?z?:v] v.預(yù)訂
● meet the requirements 到達(dá)要求
● ahead of schedule 提前
當(dāng)預(yù)訂客房的時(shí)候你會(huì)聽到
How may I be of assistance?
我能幫您什么忙嗎?
Could I take your name, please?
我能記下您的名字嗎?
How long will you be staying?
您想住多久呢?
How many rooms would you like to book?
你想預(yù)訂多少個(gè)房間?
How many guests will there be in your party?
您一行有多少客人呢?
Let me check the booking system.
讓我查查預(yù)定系統(tǒng)。
If you wish to extend your stay just come and let us know.
假如您想延長(zhǎng)住宿就來告訴我們。
I am going to have to take a deposit of ten percent of the total cost.
我必須收您總價(jià)百分之十的定金。
當(dāng)預(yù)訂客房的時(shí)候你會(huì)說
1.I am calling from Beijing.
我是從北京打來的。
2.I'd like to book a room.
我想預(yù)訂房間。
3.Do you have any discounts available?
你們現(xiàn)在有折扣嗎?
4.Do you accept VISA cards?
你們接受維薩卡嗎?
VISA又譯為維薩、維信,是一個(gè)信用卡品牌,由位于美國(guó)加利福尼亞州圣弗朗西斯科市的Visa國(guó)際組織負(fù)責(zé)經(jīng)營(yíng)和管理。VISA卡于1976年開始發(fā)行,它的前身是由美洲銀行所發(fā)行的Bank Americard。
5.Can you recommend another hotel near there?
你能為我推薦一家那附近的飯店嗎?
6.It is in the name of Mr. Chen.
它是在陳先生的名義下。
7.May I see the room?
我可以看一下房間嗎?
8.Have you got a vacant room on the fifth floor?
你們5樓有空房嗎?
9.Would you tell me the rate per night for a single room with a bath?
請(qǐng)告訴我?guī)в邢丛栝g的單人房的價(jià)格,好嗎?
10.How much do you charge a day?
每日收費(fèi)是多少?
11.Does it include service charge?
含服務(wù)費(fèi)嗎?
12.Do you need a deposit?
需要付押金嗎?
13.It's not possible to change the date.
更改日期是不可能的。
拓展學(xué)習(xí)
賓館情況
A:Is there a TV set in the room?
房間里有電視機(jī)嗎?
B:Yes, there is.
是的,有。
Do you have better rooms?
你們有沒有更好的房間?
Is there a bigger room available?
你們有沒有更大的房間?
Is hot water available any time?
任何時(shí)間都有熱水嗎?
訂房要求
A:We'll take two connecting rooms.
我們訂兩間相鄰的房間。
B:OK. I will arrange it for you.
好的,我會(huì)為您安排的。
I want a double room with harbor view.
我想要一間面向大海的雙人房。
I want a quiet room.
我需要一間安靜的房間。
I think the rooms face to south are warmer by far than the north.
我覺得南向的房子比北向的要暖和得多。
作程度副詞時(shí),far和by far近義;far表示“很”、“極”、“大大地”(much)或“太/過于”(too much)的意思,by far是“最為……/更為……”的意思。二者使用時(shí)有下列兩點(diǎn)需要注意:
1.far經(jīng)常用在形容詞比較級(jí)之前,而by far一般多用在最高級(jí)之前,例如:
It is far colder today than yesterday.
今天的天氣比昨天冷得多。
Among these five gadgets,this one is by far the most useful.
在這五個(gè)新玩意兒中,這個(gè)最為有用。
This is by far the better method.
這方法比另一個(gè)更完善得多。
2.使用by far時(shí),隨后的形容詞最高級(jí)及比較級(jí)都附有定冠詞the,而far之后的比較級(jí)形容詞則沒有the.例:
She is by far the best of the students in class.
她是班里最好的學(xué)生。
She is far better than other students.
她比其他學(xué)生更優(yōu)秀。
場(chǎng)景應(yīng)用
卡爾先生打電話到酒店進(jìn)行了房間的預(yù)訂工作,酒店的工作人員認(rèn)真記錄了預(yù)訂信息后,完成了預(yù)定。
A:Good morning. This is Room Reservation. May I help you?
B:Yes, I'd like to reserve a room.
A:For which date?
B:From October 5th.
A:For how many nights?
B:For three nights.
A:How many guests will there be in your party?
B:There will be two.
A:What kind of rooms do you prefer?
B:Two single rooms, please.
A:OK. May I have your name, please?
B:Yes, it's Jenny Carl.
A:Thank you. We will be expecting you then.
A:早上好,客房預(yù)約部,需要幫助嗎?
B:是的,我想預(yù)訂房間。
A:什么時(shí)候?
B:從10月5日起。
A:住幾天?
B:三天。
A:你們一行共有多少位客人。
B:有兩位。
A:您想要訂什么樣的房間?
B:要兩個(gè)單人間。
A:好的,請(qǐng)告訴我您的姓名好嗎?
B:好的,珍妮·卡爾。
A:謝謝,我們會(huì)恭候你們的到來。
林小姐打電話到酒店為金先生預(yù)訂了一間客房,并請(qǐng)酒店代為安排接機(jī)事宜,酒店的接待人員一一應(yīng)允。
A:Good morning. This is Room Reservations. May I help you?
B:Yes, I'd like to reserve a room, please.
A:For which date?
B:From June 2nd to June 5th, for three nights.
A:Do you want to reserve a single or a double room?
B:Single.
A:Could you hold the line, please? I'll check our room availability for those days… Thank you for waiting. We have a single at $120 and another at $170.Which one would you prefer?
B:I shall take the one at $170.
A:Certainly. May I have your name, please?
B:Well, it's for Mr. King of Century Business Limited.
A:Thank you. May I have your phone number, please?
B:Yes, the number is 138xxxx8370.
A:138xxxx8370.What time does Mr. King expect to arrive?
B:Around 4:00 p.m., I suppose. Do you have a pick-up service?
A:Yes, we have an airport representative to meet our guests.
B:Thank you. Good-bye.
A:Good-bye.
A:早上好!這里是客戶預(yù)訂部,能為您效勞嗎?
B:是的,請(qǐng)給我預(yù)訂一個(gè)房間。
A:請(qǐng)問訂在哪天?
B:從6月2號(hào)到6月5號(hào),共三天。
A:您要訂單人房還是雙人房?
B:?jiǎn)稳朔俊?/p>
A:請(qǐng)您稍等,待我檢查一下那個(gè)時(shí)間是否有空房……讓您久等了,我們還有單人房,有120美元一晚的和170美元一晚的,請(qǐng)問您想要哪一種?
B:我訂170美元一晚的客房。
A:好的,請(qǐng)問您貴姓。
B:哦,我是為世界商貿(mào)有限公司的金先生預(yù)訂的。
A:謝謝,能告訴我您的電話號(hào)碼嗎?
B:好的,138××××8370。
A:138××××8370。金先生預(yù)計(jì)幾點(diǎn)到達(dá)?
B:我想是下午四點(diǎn)左右,你們提供接機(jī)服務(wù)嗎?
A:是的。我們有一位機(jī)場(chǎng)代表迎接我們的客人。
B:謝謝,再見。
A:再見。
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