服務(wù)英語·退換商品 情景對話

服務(wù)英語·退換商品 情景對話

對話1

C: Hi, there's a problem with this stereo. I'd like to return it, please.

你好，這臺音響有點問題。我想退貨。

J: What's the problem?

是什么問題呢？

* * *

C: The tape player doesn't work.

磁帶的播放器壞了。

J: OK. Do you have your receipt?

好的，您有收據(jù)嗎？

* * *

C: Yes, here you are.

有，給你。

J: Thank you. Do you want your money back, or would you like to exchange it?

謝謝。你是想拿回現(xiàn)金呢還是想換一件商品。

* * *

C: I think I'd like to get another stereo, please.

我想我還是換另一臺音響。

J: OK. Here's a receipt for store credit. Just take it back to the stereo section and one of our salesmen will help you.

好的，這是我們商店退貨單的單據(jù)。把它拿去音響部，售貨員會幫您的。

* * *

C: Thanks a lot.

非常謝謝。

J: No problem. Thank you.

不客氣。謝謝你。

對話2

Clerk: May I help you?

我能為你效勞嗎？

Sarah: Yes, I would like to return these slacks.

是的，我想退回這些長褲。

* * *

Clerk: Alright. Do you have your receipt?

好的，你有收據(jù)嗎？

Sarah: Yes. Here it is. I bought them last week.

有的，在這兒。上星期才買的。

* * *

Clerk: And why are you returning them?

為什么要退呢？

Sarah: I bought them to go with a blouse of mine. But they don't really match.

我本想買來配一件襯衫的，但是它們配起來不好看。

* * *

Clerk: I see. Oh, wait. Ma'am, I'm sorry. These slacks were on sale.

我明白了。等一等，太太，對不起，這是打折品。

Sarah: Yes, they were thirty percent off.

沒錯，它們是七折品。

* * *

Clerk: I'm sorry, but we don't accept returns of items on sale.

對不起，拍賣品不能退貨的。

Sarah: I know many stores have that policy. But I have returned items on sale here before.

我知道很多店都是這樣，但是我曾經(jīng)在你們的店退過打折品。

* * *

Clerk: I'm sorry, but we usually don't do it. It is our policy.

對不起，我們通常不接受的，這是規(guī)定。

Sarah: I just bought these slacks a week ago. And I am a regular customer here.

我上個星期才買的，而且我是你們的常客。

Can you make an exception this time?

這次可以例外嗎？

* * *

Clerk: Well. Let me talk to the manager for a moment.

那么，讓我和經(jīng)理說說看。

(A moment later)

（一會兒后）

Clerk: Ma'am, the manager says I can do it this time.

太太，經(jīng)理說這次可以。

Sarah: Good. I'm a regular customer here. I am glad you can make an exception for me.

太好了，我是你們的?？停液芨吲d你們可以為我破例。

* * *

Clerk: Please show me your receipt again.

再讓我看一看你的收據(jù)好嗎？

Sarah: Here it is.

這里。

* * *

Clerk: I will have to give you store credit, Ma'am. If you find something else you like in the store, you can use the credit.

我會給你一些商店折扣劵。太太，你可以用這些點數(shù)來挑你喜歡的東西。

Sarah: Store credit is okay with me. I'm sure I will find something I like. I shop here a lot.

給我點數(shù)也可以。我會找到我喜歡的東西，我常常來這里購物。

* * *

Clerk: We appreciate your coming, Ma'am.

謝謝惠顧，太太。