服務英語·迎客服務 知識加油站

服務英語·迎客服務 知識加油站

1．顧客進入餐廳后，站在門口迎賓的服務員要非常友好、親切地向顧客打招呼并領位。如：

Good morning. Sir/Madam. I'm glad to see you! 早上好，先生/女士。很高興見到您。

Sir, your table is ready. We have been holding it for you. 先生，您的餐位已經準備好了。我們正恭候您的光臨。

The table is ready now. This way, please. 您的位置已經準備好了，這邊請。

如果餐廳沒有空位，服務員要非常禮貌并誠懇地請客人等待片刻，并為客人提供等待的空間和茶水。如：

I'm afraid there are no other places free at the moment. Would you mind waiting for a while? 恐怕現(xiàn)在沒有空座，您介意稍微等一會兒嗎？

The restaurant is full now. Do you care to wait about 20 minutes? 餐廳現(xiàn)在已經滿了，您介意等20分鐘嗎？

Would you care for a drink in the lounge while you are waiting? 您可以在休息室喝杯飲料稍等一會兒嗎？

I will seat you as soon as we have a table. 一旦我們有空位會立馬給您安排的。

2．飯店接待員的工作在客人到達時問候客人，安排就坐和預訂。所以在大多數(shù)情況下，接待員在安排客人就座之前，都要問清客人的人數(shù)和是否預訂了座位，然后再引導客人入座。如：

Do you have a reservation? Under what name, please? 您有預訂嗎？請問名字是什么？

When did you make the reservation? 您什么時候預訂的？

Under whose name was the reservation made? 請問你是用誰的名字預訂的？

How many persons are there in your party？你們是一行幾個人過來用餐的？