服務(wù)英語(yǔ)·抱怨和意外 情景對(duì)話

服務(wù)英語(yǔ)·抱怨和意外 情景對(duì)話

1. 對(duì)菜品的投訴

W=Waiter (服務(wù)員) C=Customer (顧客)

C: Hey, waiter, come here.

嘿，服務(wù)員，過來。

W: What is the matter, sir?

怎么了，先生？

* * *

C: I have a complaint. Please ask your manager here.

我要投訴，找你們經(jīng)理來。

W: Sir, is there anything unsatisfying?

先生，有什么地方不滿意嗎？

* * *

C: Look at the soup. There is a fly floating over it.

看這湯，上面漂著一只蒼蠅。

W: That is impossible. I have checked it carefully.

不可能啊，我仔細(xì)檢查過了呀。

* * *

C: Anyway, I want to see your manager.

不管怎樣，我要見你們經(jīng)理。

W: OK, I go to find our manager.

好，我去找我們經(jīng)理。

* * *

C: I need you give me a reasonable explanation.

我需要你們給我個(gè)合理的解釋。

W: We will, please wait a moment.

會(huì)的，請(qǐng)稍等。

2. 對(duì)賬單的抱怨

W=Waiter (服務(wù)員) C=Customer (顧客)

C: Hey, waiter! Could I have the bill, please?

嘿，服務(wù)員，請(qǐng)把賬單給我好嗎？

W: Of course! Here you are!

好的，給。

* * *

C: Thanks.

謝謝。

W: Do you have any questions?

您有什么疑問嗎？

* * *

C: Yes, I don't think the number is right.

是的，我不認(rèn)為這個(gè)數(shù)字是對(duì)的。

W: Let me check! Sir, I think the number has no problem.

我查查，先生，我想這個(gè)數(shù)字沒問題。

* * *

C: But I don't think such a common dinner should cost me so much!

但是我不認(rèn)為一頓普通的晚餐要這么貴。

W: I think so, but the red wine you had is very expensive!

是的，但是您喝的紅酒是很貴的！

* * *

C: How come!

怎么會(huì)這樣！

W: You have ordered the most expensive brandy in our restaurant. I think that is the main reason of your expensive bill.

您點(diǎn)了我們飯店里最貴的白蘭地酒。我想這就是您的賬單為什么會(huì)這么貴的主要原因。

* * *

C: Oh, my god. I have totally forgotten to look at the price when ordering the wine.

噢，天啊。我在點(diǎn)酒的時(shí)候完全忘記了看價(jià)錢。

W: I am sorry, sir. But you have to pay it at its original price.

我很抱歉先生，但您還是要按原價(jià)支付。

* * *

C: Fine, may I ask for a discount?

好吧，我可以要求打個(gè)折嗎？

3. 在餐廳就餐的突發(fā)事件

W=Waiter (服務(wù)員) C=Customer (顧客)

C: Is that the Xinhua Restaurant?

請(qǐng)問是新華餐廳嗎？

W: Yes, it is. May I help you?

是的，有需要我效勞的地方嗎？

* * *

C: Yes. I had breakfast in your restaurant this morning and left my glasses there. Have you found them?

是的，我今天早上在貴餐廳用餐時(shí)把眼鏡遺落在那邊。你們有沒有看到？

W: May I have your name, please?

請(qǐng)問您貴姓？

* * *

C: Yes, it's Mary.

我叫瑪麗。

W: Could you describe them, please?

能否請(qǐng)您描述一下那副眼鏡的外形？

* * *

C: Yes, they are a pair of brown ladies horn rimmed glasses with blur tinted lenses.

好的，那是一副棕色角質(zhì)鏡框女用眼鏡，藍(lán)色鏡片。

W: Could you hold the line, please? I'll check it for you.

請(qǐng)不要掛斷好嗎？我去幫您查查看。

* * *

C: OK.

好的。

W: I'm very sorry to have kept you waiting. We have found your glasses, madam.

讓您久等了。我們找到您的眼鏡了，女士。

* * *

C: Wonderful. I'll come to pick it up at once.

太好了。我馬上就過去取。

W: You can get them at the Cashier's Desk at the entrance.

您可以在入口處的出納臺(tái)取。

* * *

C: Fine. Thank you very much.

好的。謝謝你。

W: You're welcome.

不客氣。