酒店的服務(wù)態(tài)度不好，如何打電話投訴

今天的這段對話，在討論投訴，
 
酒店的服務(wù)態(tài)度不好，如何打電話投訴
 
來聽今天的講解:
 
A: I have a complaint.
 
我要投訴。
 
B: What's your problem. Madam?
 
女士，你有什么問題呢？
 
A: I called room service last night to tell them the broken bathroom lights and asked them to come over and fix it. No one comes to fix it till now. Your service attitude annoys me too much.
 
昨天晚上我給客房服務(wù)打電話說浴室燈壞了，讓他們過來修。直到現(xiàn)在也沒有人來修，你們的服務(wù)態(tài)度太讓我生氣了。
 
B: I apologize to you on behalf of our hotel. What time did you call room service last night?
 
我代表我們酒店向您道歉。您是昨天晚上幾點給客房服務(wù)打電話的呢？
 
A: Before eight o'clock. It's not late, right?
 
不到八點，這不算晚吧？
 
B: This is our error, please tell me more details. Please let me know your room number and your name.
 
這是我們的錯，請您告訴我更多的信息。請您告訴我您的房間號和姓名。
 
A: I'm Joe. My room number is 1203. A woman answered when I called yesterday.
 
我叫喬依，我的房間號是1203。昨天我打電話時是一位女性接的。
 
B: Alright, I see. I'll check with the room service department at once. I promise this won't happen again. To make up for our mistakes, I decide to let you stay in our hotel for another day for free.
 
好的，我了解了。我馬上和客房服務(wù)部核實情況。我保證這樣的情況不會再發(fā)生了。為了彌補我們的過錯，我決定讓你免費在我們酒店多住一天。