世界500強(qiáng)員工必用英文e-mail大全第三章 Unit 12-1 道歉篇

Unit 12 道歉篇

1. 商品瑕疵/損壞等的道歉

商品瑕的疵道歉英文郵件范文1

Dear Mr. Wang,

We have received your letter of March 18, informing us that the sewing machines we shipped to you arrived in a damaged condition on account of imperfectness of our pack. We are very sorry for that.

Upon receipt of your letter, we have given this matter our immediate attention. We have studied your surveyor's report very carefully.

We are convinced that the present damage was due to extraordinary circumstances under which they were transported to you. So we are not responsible for the damage，but as we do not think that it would be fair to have you bear the loss alone, we suggest that the loss be divided between both side of us, to which we hope you will agree.

Yours faithfully,

尊敬的王先生：

貴方3月18號(hào)的來(lái)信已收悉，得知我方發(fā)過(guò)去的縫紉機(jī)由于不完善的包裝有一定的損壞。對(duì)于這件事我們感到很抱歉。

一收到貴方的來(lái)信，我們立即很重視這件事，并認(rèn)真研究了貴方檢查員的報(bào)告。

我們相信產(chǎn)品是在運(yùn)輸?shù)耐局袚p壞的。所以我方并沒(méi)有責(zé)任，但我方認(rèn)為讓貴方單獨(dú)承擔(dān)損失是不公平的，我們建議我們可以共同承擔(dān)這個(gè)損失，希望貴方能同意。

謹(jǐn)上

商品瑕的疵道歉英文郵件范文2

Dear Sir or Madam,

Thank you for your letter and your proposal.

It is very kind of you to suggest that the loss be divided between both of us. We are delighted to accept the suggestion.

We think we can find some time to discuss the details. If you decide the date and time, please inform us.

Yours faithfully,

敬啟者：

感謝貴方的來(lái)信與建議。

貴方能與我方共同承擔(dān)損失真是太好了。我們非常愿意接受這個(gè)建議。

我們認(rèn)為我們要找個(gè)時(shí)間去討論一下細(xì)節(jié)。如果貴方?jīng)Q定好日期和時(shí)間，請(qǐng)回復(fù)我們。

敬上

商品瑕的疵道歉英文郵件范文3

Dear Sir or Madam,

Thank you for your reply.

According to your explanation, the present damage was due to extraordinary circumstances under which they were transported to us. In this case, the shipping company should be responsible for it, so we would like to look into it once again. If we get the real reason for the damage, we will inform you of our decision on how to deal with the matter.

Yours faithfully,

敬啟者：

感謝貴方的來(lái)信。

貴方說(shuō)產(chǎn)品是在運(yùn)輸?shù)耐局袚p壞的。在這種情況下，船運(yùn)公司應(yīng)該對(duì)這件事有責(zé)任，所以我方想要再次調(diào)查此事。如果我方得知了造成損壞的真正原因，會(huì)通知貴方，到時(shí)我們?cè)贈(zèng)Q定怎么處理這件事。

謹(jǐn)上