酒店英語(yǔ)：送餐步驟

1. 接到點(diǎn)單后，在紙上記錄好客人的要求。

Make a clear record about the guest’s need .

2. 輸電腦單，同時(shí)查清客人能否簽單。

Operate the computer to input the order .

A:如果客人能簽單，在帳單背面寫上客人姓名，并把筆夾在帳單夾內(nèi);

If the guest can sign the bill ,write down the guest’s name on the back of the bill, and put your pen in the bill holder.

B:如果客人不能簽單，在帳單背面寫上“NP”，并叫收銀員備好所需的零錢，根據(jù)情況給客人找錢。

If the guest can not sign ,write down “NP”on the back of the bill ,and ask cashier to prepare the change .Give the guest change if necessary when the guest pay .

3. 準(zhǔn)備托盤或餐車：

Setup the tray or trolly :

A:如果所點(diǎn)的菜只需一個(gè)盤子，則用托盤，備好相應(yīng)大小的蓋子。

Use the tray if only ordered one dish ,prepare a suitable cover .

B:超過(guò)兩個(gè)盤子的應(yīng)使用餐車，冷菜放餐車上面，用蓋子蓋好;熱菜則一定放進(jìn)保溫箱，如盤子尺寸太大不能放進(jìn)保溫箱，則用蓋子蓋好放桌面。

Use the trolly when more than two dishes,the cold food should be put on the trolly and covered ;and put all the hot food in the warmer ;if the dish of a hot food can not put in the warmer (too big),just put on the trolly and cover it .

C:擺上胡椒鹽瓶及收餐卡，配好相應(yīng)的餐具、牙簽和蘭花，配面包時(shí)一定配上黃油刀。

Setup pepper and salt shakers,prepare the cutlery,toothpick and orchid ,prepaer the butter knife if goes with a bread .

4. 如客人點(diǎn)西式菜品(不包括三文治，漢堡，批薩，亞式菜品)，則準(zhǔn)備好面包、黃油、同時(shí)準(zhǔn)備所需的如番茄醬、芝士粉、小沙律及其他客人需要的東西。

Prepare bread when guests order the western food (Excluding S/W, B/G ,PIZZA，Asian food).and prepare something necessary; ketchup,cheese,small salad ,and anything special needs .

5. 廚房做好菜后，擺放整齊，熱菜放進(jìn)保溫箱，對(duì)著帳單再核對(duì)一下，無(wú)誤后把餐車推到電梯間等電梯。

When the food is ready ,cover it or put in the warmer .Check again ,and wait for the elevator.