第四課: 入住酒店
Lesson 4: Checking In
各位朋友好,歡迎您收聽(tīng)為旅游及服務(wù)業(yè)人員提供的初級(jí)“旅游業(yè)英語(yǔ)”第四講,我是澳洲廣播電臺(tái)的節(jié)目主持人馬健媛。第四講“入住酒店”。在第三課中,我們學(xué)習(xí)了如何在前臺(tái)迎接客人及如何說(shuō)房間的號(hào)碼,我們還學(xué)習(xí)了I’ll、和we’ll、這類(lèi)的縮略語(yǔ)、有關(guān)方位的介詞及如何禮貌地表達(dá)“是”和“不是”的意思。在接下來(lái)的這一課中,我們要學(xué)習(xí)諸如“Is that OK?” 這樣的安排可以嗎? 這類(lèi)的短語(yǔ)。當(dāng)你要確定客人是否滿意你的某項(xiàng)建議時(shí),你就可以說(shuō)“Is that OK ?”這樣的安排可以嗎?另外,我們還要學(xué)習(xí)有關(guān)there is 和there are , 和can 可以、能夠及could 可以、能夠的用法。好,在我們學(xué)習(xí)新的課程之前,首先讓我們一起來(lái)復(fù)習(xí)一下入住酒店的第一部分的對(duì)話。
Leo: Good afternoon. Can I help you?
Mona: Yes, we have a reservation for three nights. Mona White. I
called last week.
Leo: One moment please, Ms White.
Leo: Yes, that was for two single rooms, wasn’t it? I’ve reserved
rooms 402 and 403 for you.
Mona: Are they quiet rooms?
Leo: Well they are facing the street, but there’s a lovely view.
Mona: We’d like quiet rooms thanks.
Leo: Of course…
Leo: I can put you in rooms three-eleven and three-twelve. They’re
at the rear of the hotel.
Jack: Mona…
Mona: That’s much better, thank you.
Jack: Mona…
Mona: Yes, Dad?
Jack: I’d like a view.
Mona: Oh. Is there a view?
Leo: Not really.
Mona: Well, we want our rooms together.
Jack: Mona…
Page 2 of 7
Mona: Yes, Dad?
Jack: I don’t mind if our rooms aren’t together. I’d like a lovely view.
Mona: Oh.
Leo: I’ll see what I can do.
現(xiàn)在我們繼續(xù)學(xué)習(xí)第四課“入住酒店”
利奧: 我可以把你們兩人的房間安排在同一個(gè)樓層。
Leo: I can put you both on the same floor.
利奧: 305 房間帶風(fēng)景
Leo: Room 305 with a view…
利奧: 311 房間在后樓
Leo: …and Room 311 at the rear.
利奧: 懷特女士,您父親的房間就在您房間的對(duì)面。
Leo: Your father will be just opposite you, Ms White.
利奧: 這樣的安排可以嗎?
Leo: Is that OK?
蒙納: 好啊,沒(méi)有問(wèn)題。
Mona: Oh, yes, that’s fine.
杰克: 謝謝
Jack: Thank you.
利奧: 不客氣
Leo: My pleasure.
利奧: 請(qǐng)您填一下這份表格。
Leo: Could you just fill out this fomp3 please?
利奧: 還有什么可以效勞的嗎?
Leo: Now, can I help you with anything else?
請(qǐng)注意利奧是怎樣詢(xún)問(wèn)客人是否滿意客房安排的。
利奧: 這樣的安排可以嗎?
Leo: Is that OK?
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當(dāng)我們要詢(xún)問(wèn)客人對(duì)你的建議是否滿意時(shí),我們就可以說(shuō)Is thatOK? 此外,你還可以說(shuō)Is that alright? Is that alright? 或者說(shuō)Will that do? Will that do? 請(qǐng)注意聽(tīng)錄音并跟著說(shuō)。
Is that OK?
Is that alright?
Will that do?
也許有時(shí)您會(huì)感到在何種情況下該使用can 或could 令人疑惑,其實(shí)從某種程度上講這兩個(gè)字是可以通用的。基本的原則就是如果是你主動(dòng)提出了某項(xiàng)建議,那么就要用can, 例如: Can I helpyou? 有什么可以為您效勞的嗎?但是當(dāng)你提出某項(xiàng)請(qǐng)求時(shí),你就要用could. 例如:Could you fill out this fomp3 please? 請(qǐng)您填一下這份表格。請(qǐng)聽(tīng)對(duì)話并跟著重復(fù)。
Leo: Could you just fill out this fomp3 please?
Could you spell that, please?
Can I help you?
Can I get you anything else?
請(qǐng)聽(tīng)這段對(duì)話的錄音并跟著重復(fù)。利奧的講話之后會(huì)留出時(shí)間讓您重復(fù)他的話。
Leo: I can put you both on the same floor.
Leo: Room 305 with a view …
Leo: …and Room 311 at the rear.
Leo: Your father will be just opposite you, Ms White.
Leo: Is that OK?
Mona: Oh, yes, that’s fine.
Jack: Thank you.
Leo: My pleasure.
Leo: Could you just fill out this fomp3 please?
Page 4 of 7
在服務(wù)行業(yè)中,為客人排憂解難是我們工作的重要組成部分。從剛才的對(duì)話中您可以聽(tīng)到,耐心的前臺(tái)接待員利奧已經(jīng)解決了客人們提出的住房要求。各位聽(tīng)眾朋友,您現(xiàn)在收聽(tīng)的是澳洲廣播電臺(tái)制作的“旅游業(yè)英語(yǔ)”。
第四課: 入住酒店
Lesson 4: Checking In
請(qǐng)注意聽(tīng)新的一段對(duì)話的生詞與表達(dá)方式
利奧: 還有什么可以效勞的嗎?
Leo: Now can I help you with anything else?
蒙納: 請(qǐng)問(wèn)房間里有鬧鐘嗎?
Mona: Yes, is there an alamp3 clock in the room?
利奧: 有的。
Leo: Yes, there is.
蒙納: 有電水壺和茶葉嗎?
Mona: And a kettle and tea?
利奧: 有的,每個(gè)房間都配備有煮茶的設(shè)施。
Leo: Yes, there are tea-making facilities in every room.
蒙納: 房間里有熨斗嗎?
Mona: And is there an iron?
利奧: 我現(xiàn)在就幫您查一下。
Leo: I’ll see to it right away…
利奧: 懷特女士,請(qǐng)出示您的信用卡。
Leo: Now, could I see your credit card please, Ms White?
現(xiàn)在讓我們來(lái)學(xué)習(xí)there is 和there are 的用法。當(dāng)我們要表達(dá)某處有一個(gè)物體的時(shí)候,我們就要說(shuō)there is, 例如:there is aclock。那里有一個(gè)鬧鐘。There is 的縮略語(yǔ)是there’s,there’s a clock。那里有一個(gè)鬧鐘。此外,在描述的物體是不可數(shù)名詞時(shí)我們也要使用there is 。不可數(shù)名詞包括茶葉、水或糖等
Page 5 of 7
等。例如“ There’s tea in the room” 。房間里備有茶葉。在描述復(fù)數(shù)的物體時(shí),我們一定要使用there are, 而且這個(gè)表述方法沒(méi)有縮略語(yǔ)形式,這一點(diǎn)請(qǐng)您特別注意。例如:there are two guests in the lobby 酒店大廳有兩位客人。There are teamakingfacilities in every room。每個(gè)房間都有煮茶的設(shè)施。請(qǐng)注意聽(tīng)下面的對(duì)話并跟著重復(fù)。
There’s a kettle in the room.
There’s a guest in the lobby.
There are two guests in the lobby.
There are tea-making facilities in every room.
我們?cè)倬毩?xí)一次。首先您會(huì)聽(tīng)到漢語(yǔ),然后是這句話的英語(yǔ)。鈴聲之后會(huì)有一段間隔以便您復(fù)述這個(gè)句子。請(qǐng)注意,您必須自己確定在這個(gè)句子前面應(yīng)該使用there is 還是there are. 然后請(qǐng)?jiān)賹?duì)照錄音看看您的答案是否正確并跟著錄音再次重復(fù)一遍這個(gè)句子。請(qǐng)不要忘記確定在例句前面使用“there’s”, 而不用“there is”。每個(gè)房間都有茶杯。
Cups in every room
There are cups in every room.
每個(gè)房間都有咖啡。
Coffee in every room
There’s coffee in every room
美麗的風(fēng)景。
A lovely view
There’s a lovely view.
604 房間有人。
People in Room six-oh-four
There are people in room six-oh-four.
現(xiàn)在讓我們一起來(lái)聽(tīng)“入住酒店”新的對(duì)話及漢語(yǔ)翻譯。
利奧: 每個(gè)房間都配備有煮茶的設(shè)施。
Page 6 of 7
Leo: Yes, there are tea-making facilities in every room.
蒙納: 房間里有熨斗嗎?
Mona: And is there an iron?
利奧: 我現(xiàn)在就幫您查一下。
Leo: I’ll see to it right away.
利奧: 懷特女士,請(qǐng)出示您的信用卡。
Leo: Now, could I see your credit card please, Ms White?
考慮到客人的旅途勞頓,利奧盡其所能地讓他們有一種賓至如歸的感覺(jué)?,F(xiàn)在讓我們?cè)僖黄饋?lái)聽(tīng)聽(tīng)這段對(duì)話的后半部分,在利奧的講話之后會(huì)留出時(shí)間讓您重復(fù)他的話。
Leo: Now can I help you with anything else?
Mona: Yes, is there an alamp3 clock in the room?
Leo: Yes, there is.
Mona: And a kettle and tea?
Leo: Yes, there are tea-making facilities in every room.
Mona: And is there an iron?
Leo: I’ll see to it right away.
Leo: Now, could I see your credit card please, Ms White?
現(xiàn)在讓我們完整地聽(tīng)一遍第三課與第四課的對(duì)話。
Leo: Good afternoon. Can I help you?
Mona: Yes, we have a reservation for three nights. Mona White. I
called last week.
Leo: One moment please, Ms White.
Leo: Yes, that was for two single rooms, wasn’t it? I’ve reserved
rooms 402 and 403 for you.
Mona: Are they quiet rooms?
Leo: Well they are facing the street, but there’s a lovely view.
Mona: We’d like quiet rooms thanks.
Leo: Of course…
Leo: I can put you in rooms three-eleven and three-twelve. They’re
at the rear of the hotel.
Jack: Mona…
Mona: That’s much better, thank you.
Jack: Mona…
Mona: Yes, Dad?
Jack: I’d like a view.
Mona: Oh. Is there a view?
Leo: Not really.
Mona: Well, we want our rooms together.
Jack: Mona…
Page 7 of 7
Mona: Yes, Dad?
Jack: I don’t mind if our rooms aren’t together. I’d like a lovely view.
Mona: Oh.
Leo: I’ll see what I can do.
Leo: I can put you both on the same floor. Room 305 with a view and
Room 311 at the rear. Your father will be just opposite you, Ms
White. Is that OK?
Mona: Oh, yes, that’s fine.
Jack: Thank you.
Leo: My pleasure. Could you just fill out this fomp3 please? (PAUSE)
Leo: Now can I help you with anything else?
Mona: Yes, is there an alamp3 clock in the room?
Leo: Yes, there is.
Mona: And a kettle and tea?
Leo: Yes, there are tea-making facilities in every room.
Mona: And is there an iron?
Leo: I’ll see to it right away. Now, could I see your credit card please,
Ms White?..….
結(jié)束今天的課程之前,再讓我們一起來(lái)復(fù)習(xí)一下這一講中我們學(xué)到的一些句型。
Is there a kettle?
And are there cups?
Are there cups for tea?
Yes, there’s a kettle
And there are cups
Is that OK?
OK!
Is there a kettle?
And are there cups?
Are there cups for tea?
Yes, there’s a kettle
And there are cups
Is that OK?
OK!
好,各位朋友這一講的課程就進(jìn)行到這里。在第五課中我們要學(xué)習(xí)如何提出建議。